Posts tagged Blog
In Energy, the Customer is King Once Again

The energy value chain has been in flux for decades, transitioning between integration, disintegration and back again. These fluctuations have been driven by a number of factors — changing commodity prices, a shifting regulatory environment and the impacts of new technology. But over the last several years, the customer is returning to the forefront. Once seen as an operational headache and lower margin than being upstream (i.e. — producing crude oil and generating electrons), retail markets are becoming crucial to the long-term success of energy giants across the energy landscape.

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